USIU-Africa Health Center is a Level 3 medical facility operating under the Administration division of the university. It is located at the Freidan Brown Student Center on the ground floor.

Mission

Take care of the USIU-Africa Community with a focus on providing timely diagnostic, curative and preventive medical services to both the students and staff community. We aim to strengthen sense of community, inclusion, and responsibility by continuously improving the health services provided.

A healthy population ensures positives outcomes and we at the Health Center have a duty to provide comprehensive and quality health care to users of the facility.

The USIU-Africa Health Center carries out its mission in 3 ways:

Located in the university compound, the cafeteria offers diversified meals.

Meals are on paid for at the till or through a meal plan.

Meal hours in the cafeteria are as follows:

N.B: The Sunday hours are applicable to all Public Holidays as well

The Restaurant Upstairs is open for lunch from 12:00 noon to 2:00 p.m. Monday to Thursday for the entire university community. A small surcharge is levied.

Other Services

Student groups or organizational units that need cafeteria services outside the normal schedules must arrange for them through their respective departmental administrative staff and student leaders at latest five days before the expected event date.

You can reach the Cafeteria on Extensions 302, 208, 293

Contacts

Eng. Paul Warui
pwarui@usiu.ac.ke
NB: Smoking is NOT Allowed In the Cafeteria or anywhere On Campus

Human Resources Department

Vision

To deliver superior HR services and competent workforce that will support the institution’s strategy

Mission

To attract, develop and retain a diverse and highly skilled workforce that will consistently contribute in achieving the institution’s strategic objectives.
The relevance of Human Resource function as a business driver in the modern work environment cannot be overemphasized. It is therefore critical that top and adequate talent is attracted and retained within business coupled with best practices which ensures employee engagement. The deliberate and consistent practice of such trends in Human Resources Management guarantees enhanced employee productivity and delivers institutional effectiveness. USIU-Africa has examined the programs and systems aimed at handling the people management and the related challenges through a suitable Human Resources strategy.
It is therefore essential that our human resource management is improved, current trend approaches are adopted and best people practices are effectively deployed. It is in this manner that the ambitious goals we have set will be concisely delivered and our financial, operational and overall service excellence will be attained.
Our Staff at the Human Resources Department exceed customer expectations by offering service and expertise that promoting diversity, fairness, respect and equality. We also assist Faculty and non-academic departments in managing the university's most valuable asset: its people.
Services offered at the USIU-Africa HR Department include but are not limited to the following:

• Training and development — The HR Department actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance. We strive to improve the productivity of all employees by assessing university-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees.
• Diversity — develop and maintain programs, reports and activities to comply with and promote diversity and regulations of the University that relate to equal opportunity and affirmative action.
• Recruitment — maintains online academic and staff job listings that are updated as vacancies arise.
• Consultation services — works with Supervisors, managers and individuals on various topics including employee relations issues, policy interpretations, job search and recruiting strategies, employee rights and responsibilities.
• Employment record management and retention — Review and ensure safe custody of all faculty and staff employment records in accordance with the law and university retention guidelines.
• Payroll – Timely Processing of University payrolls, manage payroll adjustments, follow up with relevant government authorities and adhere to statutory regulations.

Contacts

Chief Manager, Human Resource

0730116257

Security Department is responsible for formulating the security policy or strategy and management and co-ordination of the security network at USIU-Africa. It is manned by a motivated and professional workforce who work in collaboration with Kenya national security agencies and contracted Security Company for campus safety and security.

The Security department also continually disseminates information regarding the security situation both within and outside the University. This is done through emails or via text messages (SMS) sent tocampus populace when necessary. In addition, campus community is urged to observe personal safety and security measures.

Vision
To be a safety and security service provider that creates and maintains a community culture that places a priority on campus safety and security- meaning that the likelihood of loss or harm is low and a sense of personal security and well-being is high

Mission
To create and maintain a safe and secure environment where teaching, learning, researching and campus life can thrive and succeed.

Values

• Integrity
• Professionalism
• Confidentiality
• Honesty
• Collaboration and Cooperation

Objectives

1. To ensure the safety and security of staff, faculty, students and visitors.
2. To protect property and assets of the university.
3. To reduce the incidence of reported crime.
4. To maximize efficiency and effectiveness of the security department.
5. To effectively investigate incidences of reported crime(s)/disorderliness.

Organization/Sections/ Security Staff Contacts

Emergency Contacts:

• +254 730 116 000 - USIU-Africa Line: – Ask for security personnel.
• +254 730 116 461 /266 – Main Gate Contacts
• 999 (Landline) – The Direct Police Emergency Line
• 911 (Mobile) – The Safaricom Emergency Security Service line – They will connect you to the police department immediately
• +254 721 338 999 | +254 20 803 366 - Nearest Police Station, Kasarani
• + 254 721 233 999, +254 20 272 4201, +254 20 272 4154, +254 20 312 223 - Police Control Room

General Security Tips/Information:

Entrance

• Strict vetting is done to all vehicles and everybody accessing campus.
• Equal treatment to everyone accessing campus.
• Students, staff, and faculty will access the campus by use of proximity (RFID) cards.
• USIU-Africa ID card, which is RFID enabled, is required for identification at the university hence MUST be presented—upon request—to the security team/any contracted security personnel or authorized university personnel.
• Appropriate display of USIU-Africa i/ds card is required for ease of identification.
• ID cards are not transferable and they remain university property.
• Authorized visitors will be required to have identification documents either National IDs, Drivers’ Licenses, or Passports. This requirement will be strictly enforced by the Security team.
• Make sure your visitor(s) are vetted and a visitor’s pass/tag issued to them accordingly.
• Civility from you matters. Respect is a-two-way traffic.
• Only licensed drivers will be permitted to drive M/Vs on campus. Campus is not a training ground for driving.
• Maintain a speed limit of 10 km/h on campus.
• Take notice of all the traffic signs on campus.e.g “No parking zone”.
• Parking slots are open to all except where they are ‘reserved’.
• No overnight parking of vehicles on campus unless authorized.

MAINTENANCE RESPONSIBILITIES

The University owns and operates an extensive portfolio of buildings and land assets utilised to deliver its teaching and research programmes.

Facilities Maintenance section performs campus maintenance, housekeeping, landscaping and grounds services as well as provision of utility services and offers an integrated service model that provides customers with a single point of contact and around-the-clock service. Maintenance section maintains university facilities and provides quality support services for the physical environment of the university, reducing energy consumption through education and use of alternative sources of energy.
Standard Operating Procedures

SOPS documents required for efficient delivery of services to various clients are

1. Preventive maintenance of Facilities

2. Preventive Maintenance of Equipment.

3. Corrective maintenance

4. Energy Management

5. Cleaning and Sanitation

6. Ground Maintenance

7. Waste Management

8. Event Management

Effective Facilities Maintenance Services

Preventive maintenance – Annual Preventative maintenance schedule is available and indicates the period when critical equipment are maintained in the year. The preventative maintenance schedule is reviewed periodically by manager maintenance and new items added as new plant is commissioned. Monthly and quarterly Service Level Agreements (SLA,s) are available to ensure facilities and equipment are properly maintained throughout the year.

Statutory maintenance – Statutory requirements require maintenance section to undertake specific tasks to ensure that facilities are fit for purpose and safe to use e.g. lift maintenance. Statutory maintenance is generally contracted out under comprehensive maintenance contracts to ensure that it is performed as required by law and signed work sheets are provided to maintenance section verifying that the tasks have been performed.

Corrective maintenance – This is handled via LAN Support system and work orders are automatically generated for the relevant trade technician as required by maintenance champions in various departments. The current designated Administrator is the Manager, Maintenance.

Every user (Technician) is able to access the master call list and allocate themselves tickets that relate to their areas. However, their rights are limited and they cannot terminate the process without the approval of Administrator.

Breakdowns /Incidents through maintenance support email: repairs@usiu.ac.ke

Capital Expenditure (CAPEX) - The University’s CAPEX is estimated each year and is approved by the University Council and Management Board. CAPEX covers Machinery & Equipment, Furniture & fittings, Capital Improvement projects and Construction projects

Event and grounds management.

Events held in auditorium and other venues are booked through the Maintenance Manager ext 550/602

Contacts

All maintenance requests /faults are to be reported to the maintenance section via LAN Support system through departmental maintenance champions and maintenance support email repairs@usiu.ac.ke

Maintenance Section is committed to maintaining a high level of customer service. Feedback and service complaints are welcomed by contacting the Manager Maintenance on Ext 550/Ext 602, lgichukia@usiu.ac.ke. Operations Director on ext 194 or email pwarui@usiu.ac.ke