|1.||What is the history of USIU-Africa? |
|Dr. Rust had a vision of international education that would see students and faculty share and embrace knowledge around the world. In 1968, he relocated the university’s undergraduate and graduate programs to Scripps Ranch in northeast San Diego, then formally changed the university’s name to United States International University (USIU). More of our history is here.|
|1||How do I submit my application documents? |
|You can send the Application Form with the required enclosures by registered and secure mail to the USIU-Africa University Admissions Office. Our mailing address is: |
The Admissions Office,
United States International University - Africa,
P.O. Box 14634-00800,
Nairobi - Kenya
You can also visit the Admissions Office physically or email the documents via firstname.lastname@example.org
| 2 || How many degrees can I apply for? |
|A student can only apply for one degree program at a time. Should the student apply and feel that they need to change their major before admission, they can request the admission office in writing to consider their application into the University under for a different major. After admission and during their studies, any change of major/degree can only be obtained with the approval of the respective Dean of a school.|
| 3 || I want do to only ONE course. How do I enroll? |
|At USIU-Africa you can enroll for one course as a SPECIAL STATUS (NON DEGREE) seeking student. This will allow you to get a University transcript with the grade obtained in that course for purposes of credit transfer into a full time degree program at either USIU-Africa or any other accredited University in the world. However for you to apply as a special status student you must meet the minimum entrance grade requirement into any of the USIU-Africa degree or graduate programs.|
|4||Is the degree acquired from USIU-Africa recognized?|
|USIU-Africa is accredited in Kenya by the Commission for University Education (CUE). USIU-Africa is also accredited by the Accrediting Commission for Senior Colleges and Universities of the Western Association of Schools and Colleges (WASC), an accrediting body recognized by the U.S. Department of Education. This double-accreditation makes your degree recognized not only in Kenya, the US but also worldwide.|
| 5 || Which application documents must I submit? |
|The admissions requirements are set according to the degree program that a student is applying to. This means that the number and type of required documents vary depending on the degree program applied for. To get the exact requirements kindly check the following links for specific details: |
| 6 || Do non English speaking students take any language skill exams? |
|Students, whose language of instruction in high school was not English, are required to take an English proficiency exam. They can either take the (TOEFL) or IELTS exam. In TOEFL they are required to get a score of 80/120 in the internet based exam or a score of 550 in the written version of the exam or a score of 213/300 in the Computer based exam. In IELTS, they are required to get a score of 7 and above. Students who do not meet the satisfactory score are advised to repeat the exam till they get a satisfactory score.|
|1||When is fees due?|
|Full school fees is due on the first day of the semester.|
|2||How can I get financial Clearance?|
|After payment of fees, you can visit the Finance office at the student accounts counter for financial clearance. You can also call the student account office on +254 730 116 509/221/538/224/403 you can also email email@example.com or |
|3||How do I get my holds removed?|
|After payment of fees, the system should automatically remove the financial hold on your account. In case of any issues, you can visit the Finance office at the student accounts counter for financial clearance. You can also call the student account office on +254 730 116 509/221/538/224/403 you can also email firstname.lastname@example.org or email@example.com|
|4||Is there a difference between holds and Financial Clearance?|
|Yes, the holds are put for different reasons e.g. Students with balances and are not on a payment plan. Financial Clearance is given when you satisfy all the finance requirements to attend classes.|
|5||When can I get clearance to attend classes?|
|Financial clearance is given to registered students from the beginning of the semester up to Friday of the 2nd week of the semester which is the deadline of your financial clearance to attend classes|
|6||Can I pay my fees in installments?|
|Yes, a deferred payment plan is available for continuing Kenyan students, where fees is paid in 3 equal installments. The first payment is due by the 2nd week of school. Students who wish to be on this plan should contact the credit control office for more information.|
|7||Can international students pay their fees in installments?|
|No, the payment plan is only for local students. International students should pay their school fees in full on the first day of the semester or before the last day of financial clearance as marked in the academic calendar.|
|8||Can I go for school trips if my school fees is not cleared?|
|No, only students with financial clearance are allowed to go for any school trip. If any funds are paid to the trip account and the student is not cleared, the money will be used to clear the outstanding school fees.|
| 9 ||Can I do my exams if am not financially cleared?|
|No, only financially cleared student will be allowed to do exams.|
|10||When can I get clearance to attend classes?|
|Financial clearance is given to registered students who have cleared their school fees up to the last day of financial clearance as marked in the academic calendar.|
| 11 ||I am an international Student and I have my own Health Insurance. How can I get exempted from paying with my school fees?|
|Every semester you need to present your medical insurance card for confirmation to the insurance office to be exempted.|
| 12 ||I made a payment and it is not reflecting in my account?|
|Kindly visit the finance office and request to talk to our Treasury office OR call +254 730 116 211 for assistance.|
| 13 ||I’m unable to clear my fees on time, how can you assist me? What options do I have?|
|Visit the Credit control office for more information. You can also call +254 730 116 538 /224|
| 14 ||How much is the fees for next semester? What my fee balance?|
|After pre-registration, you can access your fees schedule or data sheet online as below. Using the same procedure, you can also check your fee balance; |
|15||Do I get charged for dropping /withdrawing classes?|
|Yes, withdrawn class fee charges begin from the day the semester starts. Courses withdrawn within the 1st week of semester attracts a penalty of 10% of the tuition, Courses withdrawn within the 2nd week of the semester will attract a penalty of 25% of tuition .After the second week the charge will be 100% of the tuition.|
| 16 ||When do I get a rebate on my project/ thesis course?|
|If a student registers for project / thesis 2 over the next two subsequent semesters they will receive a rebate equivalent to 50% of the tuition fee. If the project / thesis 2 extends beyond the fourth semester, the tuition fee reverts to full charge. Other charges remain constant.|
| 17 ||How do I apply for a Tuition refund?|
|Tuition refunds are processed after graduation or on final clearance with university; |
You may download the tuition refund form here, or collect a hard copy from the Student Accounts section of Finance Division. Alternatively, you may process it through the Online Tuition Refund Application.
| 18 ||How long does it take to get my tuition refund sent?|
|Approved tuition refunds within a particular month are paid by the 10th day of the following month. e.g refund applied in January will be paid by the 10th|
|19||Do you work over the weekends?|
|The Finance Office is only open on the first three Saturdays of the semester from 9.00am to 1.00pm|
|20||How long will it take a bank deposit or MPESA payment to reflect in my account?|
|Your bank cash deposit or MPESA payment will be updated in your account within 24 hours|
|21||Do I have to present my bank deposit slip at the cashiers?|
|No, you do not. The amount shall be receipted from our bank statements the following day.|
|22||How is my interest charged?|
|Interest is charged at the rate of 1.5% per month and shall be posted to your account at the end of every month. This shall be charged on pro rata basis depending on the date when you clear your balance.|
|23||How do I get a refund of my caution money?|
|After final clearance, a refund form can be collected from the finance office or downloaded from the USIU-Africa website. Once filled in, it can be dropped at the finance office or scanned and forwarded to firstname.lastname@example.org or email@example.com|
This is a unique number sent to your email address
The first time you register or use the CX system, this code, along with your student ID number will allow full access to your record, so keep it a secret! If you forget your PIN go to the Office of the University Registrar.
Log on Credentials
|1||What username and password should I use to access the different services on campus?|
|Credentials for new students are usually communicated via text during orientation week. If you are yet to receive yours, please contact the ICT Helpdesk stating your student ID number and full name. Email: firstname.lastname@example.org or WhatsApp: 0735 000 377|
|2||How do I change my password?|
|Log into the Password Self-Service Portal and follow the instructions. The link to the portal is: http://myaccount.usiu.ac.ke:8088|
|3||Why is my account disabled?|
|Your account may be disabled if you are not financially cleared. In this case, contact student accounts on 0730 116 221 /224 /538 /677 If you are financially cleared but still have issues accessing your account, then contact the ICT Helpdesk on the contacts listed above.|
|4||How do I create a secure password?|
|Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters. |
Passwords must be at least six characters in length or the number of characters specified in the Minimum password length policy setting.
Passwords must contain characters from at least three of the following four categories:
English uppercase alphabet characters (A–Z)
English lowercase alphabet characters (a–z)
Base 10 digits (0–9)
Non-alphanumeric characters (for example, !$#,%)
Blackboard (Learning Management System)
| 1 || What is Blackboard and how do I log onto it? |
|Blackboard is the e-learning platform where you can access course outline, class notes and assignments for each course you are enrolled for. |
Blackboard can be accessed from anywhere in the world by accessing the following link on your browser: http://blackboard.usiu.ac.ke and enter the username and password provided by the ICT Helpdesk.
| 2 || Where do I find my assignments? |
|Your instructor can add assignments to different areas of your course. You might access assignments from a link on the course menu called "Assignments." Or, your instructor might incorporate assignments into each week's content. Ask your instructor if you have questions about how your course is organized. Your instructor can also create group assignments and provide access to them in the same areas as regular assignments. Group assignments may also appear in the My Groups panel after the course menu.|
|3||How do I submit an assignment?|
|When you finish your assignment, you must select Submit. If your instructor hasn't allowed multiple attempts, you may submit your assignment only once. Before you select Submit, be sure that you have attached all required files. |
Open the assignment. On the Upload Assignment page, review the instructions, due date, points possible, and download any files provided by your instructor.
1. Select Browse My Computer to upload a file from your computer.
2. Optionally, type Comments about your submission.
3. Select Submit. The Review Submission History page appears with information about your submitted assignment and a success message with a confirmation number. Copy and save this number as proof of your submission. For assignments with multiple attempts, you receive a different number for each submission. If your institution has enabled email notifications for submission receipts, you'll also receive an email with your confirmation number and details each time you submit coursework.
|4||What is Safe Assign, and why is it necessary?|
|Safe Assign is a tool on Blackboard used to check the level of plagiarism for submitted assignments.|
|5||What is Respondus Lockdown Browser?|
|Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard.|
|6||How do I access Respondus Lockdown Browser?|
|The student version of LockDown Browser uses a standard Windows or Mac installer. This download link is unique for USIU-Africa. Please note students are required to install the application on their machines for them to take a Respondus Lockdown Browser and/or Monitor enabled exams. https://download.respondus.com/lockdown/download.php?id=335121814|
|7||Subsidized Internet bundles |
|USIU-Africa in partnership with Safaricom and Telkom are providing subsidized tariffs to enable students and faculty access the University’s e-learning platforms. This information is available on Blackboard and subsequent updates will be posted on the platform. To access the service, for Safaricom users, please follow the steps below: |
A message confirming successful purchase will be sent to you, including a link to the Educational Data Pass.
Clicking the link will redirect you to the University’s E-Learning portal to begin using your Educational Data Pass.
For Telkom users, to enroll for the “Soma na Telkom” 30 GB bundle at Kshs. 999, dial *544# using your Telkom line and follow the instructions.
CX (Student Portal)
|1||What is CX and how do I gain access?|
|CX is the students’ grades and registration portal. CX can be accessed from anywhere in the world by accessing the following link on your browser: https://cx.usiu.ac.ke and entering the username and password provided by the ICT Helpdesk.|
|2||How do I access my course and fee statement?|
|Log into CX and select the “Student” tab. Click the “Course and Fee Statement” link.|
|3||How do I check my grades, GPA and do a degree audit?|
|Log into CX and select the “Student” tab. Follow the instructions provided.|
|1||How can I access my emails?|
|Email can be accessed from anywhere in the world by accessing the following link on your browser: https://campusemail.usiu.ac.ke and enter the username and password provided by the ICT Helpdesk.|
|2||How can I set up email on my mobile device?|
|Ask for the email configuration from the ICT Helpdesk.|
|3 ||How do I redirect my email from my Office365 account?|
|Ask for the email configuration from the ICT Helpdesk. Once received, do the following: |
|4||Can I download MS Office onto my personal devices free of charge?|
|You can download Ms Office onto 5 devices directly from the campus email site for free.|
Virtual Private Network (VPN)
| 1 || What is VPN and how do I access VPN? |
|Virtual Private Network (VPN) is a service that allows students and faculty access library resources from anywhere in the world. It also allows you to access licenses for remote applications e.g SPSS. The installation file and user instructions are available under the downloads page on the library site: https://library.usiu.ac.ke .|
| 1 || How can I print or photocopy? |
|You can access printing services from any computer on campus. Printing PINs are provided by the ICT Helpdesk.|
|2||Can I print from my personal laptop?|
|Yes you can. Simply connect to the printer named “Kyocera Students” available on this link: 172.16.0.116 from the “Run” command.|
|3||How do I check my printing balance/credit? |
|Simply log into https://print.usiu.ac.ke on your browser using the username and password provided by the ICT Helpdesk.|
|4||How do I get my Printing account re-charged?|
|Recharge of printing credit is done at the Finance office.|
|5||I am scanning but I am unable to see the scanned documents? |
|All scanned documents are automatically sent to your official USIU email account.|
|1||Where do I request for Multi-media services? |
|Multimedia services can be requested by sending an email to email@example.com |
Emergency assistance can be requested by calling any of these extensions: 160,601,701.
|2||What is the lead time necessary for me to access multimedia services effectively? |
|All Multimedia requests should be made at least 48 hours before the scheduled event.|
|3||I requested for Multi Media support but I have cancelled the class, whom should I inform? |
|Event cancellations to be addressed to firstname.lastname@example.org in advance.|
|1||Does IT have policy on Bring Your own Device (BYOD) and Internet Usage?|
|Yes. Please refer to the Student Hand Book.|
| 2 || Where are the PC teaching rooms/labs across the campus? |
|There are teaching labs and journalism labs at the Lillian K. Beam ICT Center. There is one general lab adjacent to SAC square for personal work.|
| || |
|1||How do I request Help Desk support? |
|ICT related issues can be addressed via any of the following channels: |
Phone: 0730 116 333
WhatsApp: 0735 000 377
|2||What services are provided by IT Help Desk? |
|All ICT related issues are handled by the Helpdesk.|
|3||Will the Help Desk fix my personal computer? |
|No. ICT does not fix personal devices.|
|4||I have tried reaching the Helpdesk without success. What are your operating times? |
|The Helpdesk is available during the following times: 7am-9pm weekdays and 9am-4pm on Saturdays. We are closed on Sundays and public holidays.|
|1||Who can apply for on-campus accommodation?|
|All USIU-Africa applicants (students)|
|2||How soon can I receive accommodation after applying for it? And is there a waiting list?|
|Depends on whether or not you are a local or international applicant. International applicants get priority. Yes, there is a Waiting List|
|3||How can I go about applying for accommodation as student/faculty?|
|Students – Fill and submit a 'Room & Board Application Form'. This form is available online or can be picked from the Admissions Office Faculty – Apply through their respective Deans|
|4||How many students and faculty can USIU-Africa accommodate?|
|Students – 256 |
Faculty - 15
|5||Does the Room Application expire?|
|Yes, it does - 1 year after the date of application|
|6||What happens if I still do not have a room after 1 year from the date of application?|
|Please reapply for a position.|
|7||What is the cost of accommodation on campus?|
|KES. 30,000 (This figure might change. For the update amount, please consult the Fee Schedule)|
|8||Are there single or double rooms?|
|None. All rooms are double (twin beds)|
|9||What facilities are provided in a room?|
|Bed, mattress, study chair & table, wardrobe, book shelf|
|10||What are the leisure facilities offered in the USIU-Africa hostels?|
|Two TV rooms, indoor games and board games|
|11||How is the security for students or faculty who stay on campus?|
|Excellent. Hostel entrances are staffed by hostel receptionists round the clock, seven days a week|
|12||If I am staying on campus, what are the numbers I can call in case of emergency?|
|Ext. 202, 262, 279, 266, 327 – all available 24 hours a day|
|13||Can I have guests over when staying on campus?|
|Yes you can. However, we do not allow guests into the housing facility who are not members of our community|
|14||How many guests are allowed at a time, and is there a curfew?|
|The is no specific maximum number of guests within reason. The curfew time is from 10.30pm to 8.00am.|
|15||Who cleans the rooms, and how often?|
|Room attendants clean each room once a week. All public areas are cleaned daily.|
|16||Am I required to pay for the campus meal plan?|
|The campus meal plan is optional.|
|17||Where can I do my laundry?|
|In the Laundry Cubicles provided for in the hostels, or in the University Laundry (for a fee)|
|18||Where is the housing office located on campus?|
|In the New Block Hostel, Ground Floor|
1. Who qualifies to apply for the scholarship?
The following are the minimum qualifications for a person to apply for the scholarship:
2. When can I make an application for the scholarship?
There are 2 intakes per year for the scholarship; Summer (May) and Fall (September). Calls for applications are sent out around October/November for Summer intake and February/March for Fall intake. The calls for applications are posted on the USIU-Africa website and all USIU-Africa social media pages.
3. Where do I get the application forms for the scholarship?
The scholarship forms are posted on the website under the call for applications for the specific cycle. The applicant just needs to download the form, print it, fill all the required areas, scan and send to the email provided, attaching all the required documents. Printed application forms are also available at the USIU-Africa main campus, at the admissions office.
4. Where do I send my filled application forms?
The email address to send the application documents is always specified in the call for applications. The hard copy documents can also be dropped at the USIU-Africa main campus at the admissions office. An acknowledgement of receipt is given to those who drop their hard copies and also sent on email to those who send their applications on email.
Any application sent to an email address other than the one specified in the call for applications is not reviewed thus leading to automatic disqualification.
5. How do I know I have qualified for the scholarship?
Due to the high number of applications we receive every cycle, we are not able to give individualized feedback to every applicant. The call for applications always includes the timelines for the scholarship application process. Those who don’t receive any communication by the set dates should consider their applications unsuccessful.
Those who get shortlisted are called and invited for either face to face interviews or virtual interviews. Those who succeed in the interviews are called and informed and are also sent their scholarship award letters. Those who attend the interviews but are unsuccessful are also emailed informing them that they didn’t pass the interviews.
6. Can people who didn’t do the KCSE but other curricula apply for the scholarship?
Yes. Those who undertook other curricula of education can apply provided they meet the other minimum eligibility criteria. They will undergo the vetting process just like everyone else.
7. What if I only get to know about the scholarship after the set deadline has passed?
The set timelines for the scholarship are strictly adhered to including the application deadlines. If a person misses the deadline, they have to look out for the next cycle to make an application.
8. Can I apply for the scholarship if I am from another country other than Kenya?
Yes. The scholarship is open to applicants from across the African continent provided they meet the minimum eligibility criteria.
9. Can I apply for the scholarship if I am from a country that is not in Africa?
No. The scholarship is only open to African nationalities. Africans who have studied in countries other than their countries of origin qualify to apply even if the countries they studied in are out of Africa. They just need to meet the minimum eligibility criteria.
10. What makes an applicant not to be shortlisted to attend the scholarship interviews?
The recruitment team thoroughly goes through all the submitted applications. Failure to meet the minimum stated eligibility criteria leads to automatic disqualification. The following are some of the other reasons that make an applicant not get shortlisted:
11. Is the scholarship for women only?
No. The scholarship is also open to men. Each cycle of calls for applications specifies the target group it is focusing on.
12. Can I get the scholarship and study in a university of my choice?
No. The Mastercard Foundation Scholars Program at USIU-Africa is only valid for at USIU-Africa. However, Mastercard Foundation has partnered with other universities across the globe for the Scholars program. Each partner university has their own independent recruitment process. The partner universities can be found on the Mastercard Foundation Website.
13. If my interest is in engineering, can I apply for the scholarship?
The scholarship is only valid for the 11 programs sponsored at USIU-Africa. If an applicant applies for a program that is not offered under the scholarship, their application is disqualified.
14. Does the scholarship cover post-graduate studies (Masters programs)?
No. The scholarship is only valid for undergraduate programs.
15. Can I transfer credits into the scholarship if I am already a scholar in another university or in USIU-Africa?
No. The scholarship is only open to first-time undergraduate seeking applicants.
16. Can I make an application if I dropped out of another university?
The recruitment panel will review the applications case by case to determine if the reason given for dropping out fits our eligibility criteria.
17. Can I make an application if I have a diploma and not an undergraduate degree?
No. The scholarship is only open to applicants who are disadvantaged such that they have previously not had an opportunity to join a tertiary institution.
18. Can I make an application if I have not finished high school but will be finishing soon?
No. The final certificate/result slip for final year secondary school must be attached to the application documents for consideration. An applicant has to wait till they get that final certificate to make an application in the next cycle.
19. Who caters for the application and recruitment process cost including transport to the interviews?
The applicant fully caters for the cost of the application and recruitment related costs including transport to the interviews and printing costs.
20. If I make an application and I am unsuccessful, can I make an application in the next cycle of scholarship call for applications?
It depends on the reason for being unsuccessful in the first instance. If the reason is that the applicant had not met the minimum university entry qualifications, then they don’t need to make another application as the status quo remains. For other reasons such as not meeting the deadline, failure to attach the required documents, etc, one can rectify their mistake and reapply.
21. What does the scholarship cover?
22. How much stipend is given to the beneficiaries?
The stipend given to the beneficiaries is reasonable for their comfortable stay in campus during their studies.
1. I'm only a freshman. Should I be thinking about a career already?
It's never too early to start planning for your future and PACS is the place to begin. If you aren't sure where you're going, it's impossible to determine the way. Be sure you start out headed in the right direction. Visit us to explore career options, and to develop goals for your campus life.
2. What help do you give students to find jobs and internships?
Your Career Advisor will talk with you about your interests, skills, and availability, assist you in preparing a resume and cover letter, and show you how to search for appropriate jobs and internships posted in CareerLink and other platforms.
3. What is CareerLink?
This is an online platform for students to upload their CVs and access job vacancies directly from employers seeking USIU-Africa students. On CareerLink, students will be able to filter and set job alerts, view hiring companies, respond to job advertisements and interact with PACS staff.
4. What types of careers do I qualify for with my major and degree?
Your degree can help open up a variety of career opportunities. To understand what types of careers are available to you, we strongly recommend that you conduct industry and company research and gain practical experience either through volunteer or internship experience. A Career advisor can assist you with career exploration and developing a career plan that integrates the education you gain at USIU-Africa.
5. What does PACS do?
PACS offers one-on-one career advising, access to online job and internship listings on social media and CareerLink, job search assistance programs and workshops, mentorship programs and career testing.
6. How do I contact PACS with a question?
You can contact PACS by calling 0730116778 /779 /796 during regular business hours, or email us on email@example.com. You may also find us on Facebook at USIU-Careers Page or on twitter @USIUCAREERS. For downloads, visit your student portal, under the Campus Life Tab, and under the Administrative offices section, you will find Placement and Career Services and once you click on it, you will be directed to our page.
7. Is there a cost implication?
No. Our advising services are free of any charge.
8. How do I book an appointment?
At the Placement and Career Service (PACS) Office – located at the Freida Brown Student Center - we encourage students to come for guidance with regards to interview skills, resume writing and any other questions you might have regarding careers.
Tel : 0730 116 778 /779 /796 Email: firstname.lastname@example.org