United States International University-Africa, is a Higher Learning Institution based in Nairobi, Kenya and is the most diverse university in East and Central Africa with about 6,000 students from over 60 nations, and a global network of more than 25,000 alumni. USIU-Africa is the only university in Sub-Saharan Africa whose degree programs are accredited by both the Kenya Government through the Commission for University Education (CUE), and by the American Government through the WASC Senior Colleges and Universities Commission (WSCUC).

In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit a suitable and qualified candidate for the following position:

Computer Laboratory Technologist

Job summary:

Reporting to the Chair of Department. Teaching Lab Technologists are mainly responsible for the smooth running of teaching labs and ensuring users (faculty and students) get maximum benefits from resources available therein..

Key Responsibilities/Tasks/Duties:

Specific tasks and job duties of this position include:

• Supporting and advising students and faculty on the appropriate use of IT resources in the Labs in order to provide a positive learning experience
• Enforcing safe practices and maintaining security of all hardware, network and data held and accessed, in compliance with the university’s ICT policies
• Planning and undertaking scheduled maintenance upgrades, cleaning of computers and audio visual equipment
• Prepare Lab schedule and time allocation for computer labs
• Analyzing and recovering system when malfunction occurs
• Supporting the roll-out of new instructional software and applications
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time
• Obtaining replacement on fixtures or fittings
• Identifying possible ICT requirements and solutions
• Maintain a complete and up-to-date inventory and asset register of all SST computers, servers, consumables, networking equipment and the relevant software accompanying them used for instructional purposes
• Coordinates and schedules work with vendor service providers in consultation with Chair of Department
• In consultation with faculty develop lab manuals for lab based courses
• Providing periodic reports relevant for monitoring and evaluation
• Attending meetings and facilitating training sessions where relevant
• Maintain compliance with all USIU-A policies and procedures
• Perform related duties as assigned by supervisor

Minimum Qualifications /Educational/Professional Experience:

• Bachelor degree qualification in IT or related field with relevant professional certifications i.e. Cisco, Microsoft, Linux, IT Security and Software Development.

Personal Attributes & Competencies:

• Confidentiality and integrity;
• Team player with excellent interpersonal skills;
• Relationship builder & effective negotiator;
• Good Communication skills;
• Self motivated;
• Attention to detail;
• Adaptability and reliability;
• Ability to prioritize workload;

If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line: ‘Computer Laboratory Technologist.’ . Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, and addresses of three referees, current salary and benefits, telephone and e-mail contacts by 5.00pm, Tuesday, October 15, 2024 to:

Director, Human Resource,
United States International University - Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: jobs-sst@usiu.ac.ke

Disclaimer: Only shortlisted candidates will be contacted.

USIU-Africa is an equal opportunity employer