By the ICT team

The mission of the ICT Help Desk is to provide the user community at USIU-Africa with a single point of contact so that access to appropriate levels of computing and networking services and the technical support essential to effectively use these services is provided in an efficient and effective manner.

The system has been in use at the University for the last nine years by ICT, Marketing and Communications, and Maintenance departments. In addition to enhancing service provision in all critical departments beyond the official working hours, the business focus shall become more customer-oriented since the spotlight shall shift towards issue resolution based on each issue’s anticipated turnaround time.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Please note that a valid email address is required to submit a ticket.

ICT related issues can also be addressed via any of the following channels:

• Phone: 0730 116 333
• Email: helpdesk@usiu.ac.ke
• WhatsApp: 0735 000 377

For a comprehensive list of e-mail addresses that you should use to directly contact departments or units and track issues you raise using your ticket number, please use this link that will lead you directly to the Helpdesk tab on the website: helpdesk/