Business Talk is a series by Prof. Scott Bellows, published weekly in the Business Daily (Kenya) www.bdafrica.com.
Musa Mutetwi always loved computers from an early age.  When he turned ten years old he received his first computer.  Musa always felt like his life really began from that point forward.  When he entered university, he formed a company called Musa Soft LabX.  The firm revolved around information systems and applications development.  Over the years he gained the trust of universities in Kenya and developed their student election voting systems.

The cataclysmic battle between capitalism and communism defined much of the late twentieth century.  Capitalism proved more efficient at providing stable supplies of goods and services and increasing living standards.  Communism, apart from difficult to centrally manage, failed to identify, foster, and make use of basic elements of human psychology.  Communism only partially incorporated what truly motivates people.  Personal gain, advancement, pride, stability, mastery, purpose, autonomy, trust, and community all deeply stimulate workers. 

Most of us prefer to think of ourselves as impartial judges on the talent of those around us.  We like to believe that when we gaze upon a scenario involving family, friends, or coworkers, that we assess with fairness and balance.

 Imagine yourself sitting behind the driving wheel of your car. You waited patiently in the long queue of cars on Uhuru Highway waiting to turn up Valley Road at the Kenyatta Avenue roundabout in Nairobi. Then when traffic starts to move, you find multiple other drivers who did not wait and drive up quickly in other lanes selfishly pushing into your lane, thus making the law abiding citizen even more disadvantaged by waiting even longer all for merely following the rules.

Baya worked long tiring days in the hotel industry on Bamburi Beach.  He managed a renowned resort right on the Indian Ocean.  Each day he would arrive at work early, interact with tourists, manage his staff, ensure quality standards exceeded expectations, and left his job late into the evening.

Muriithi enjoyed hiring new staff. He treasured the chance to provide new people an opportunity to strengthen their careers all the while providing for their families. Like most executives, he preferred to employ staff who would stay for many years rather than those who would quit too soon, thus wasting valuable onboarding time and resources.

Ogwayo paced the halls of his office up and down…..up and down.  The month of January brought the commencement of the annual performance appraisal process at his office.  One by one he noticed the employees filing in for 15 minute discussions with company bosses.  Further, he observed the varied reactions of staff after they left the rooms.

Shikuku paced the halls of his main hospital.  He managed a healthcare system that spanned from Kakamega to Malindi.  He both admired the efficiency and mulled over possible innovations that could leap his organization past competitors.

Following the bank closures and financial institution warnings in 2015, Wafula became highly concerned with the safety of his deposits in Kenyan entities.  In response, he disbursed his funds into smaller deposits held at multiple institutions.  However, usage of a multitude banks proved inconvenient for him.  So after reading the value of small banks article in Business Talk last week, Wafula determined to investigate the health of various banks so as to ascertain which bank to put the bulk of his deposits.