ICT Assistant (Internal Job Vacancy)


Job Purpose

Reporting to the Chief Manager, Service Delivery, the ICT Assistant will be responsible for providing level 1 ICT support and where applicable or escalate them to a specialist.

Key Responsibilities

  • Capturing on the helpdesk system the details to all user requests as they come in via phone or email.
  • Resolving level 1 calls (MS Office, User permissions, Internet Access, Printing errors, etc) over the phone or remotely
  • Assigning level 2 and 3 calls to appropriate ICT Specialists in the various sections
  • Ensuring that all completed calls are appropriately closed and users get updates via phone or email on the status and progress of their requests
  • Updating the helpdesk knowledgebase with relevant information
  • Installation of various applications on the various computers within campus
  • Maintain all mission critical hardware on the campus – PCs, UPSes and Printers
  • Responsible for developing SOPs and other periodical checklists for all hardware
  • Provide on the spot training for students and faculty who experience difficulties using equipment and applications in the lab
  • This job will require working in shifts


  • Degree in computer science, electrical engineering or another relevant course
  • Certifications in either Linux, CCNA, ITIL, MCSE or MCSA
  • At least 1-year experience in a related capacity.

Personal Attributes & Competencies

  • Excellent written and verbal communication skills
  • Self driven and organized
  • An attitude of problem solving
  • A person of high personal integrity
  • Attention to detail
  • Knowledge on Microsoft Office applications

Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to jobs@usiu.ac.ke by Friday, August 2, 2019.

Director Administration,

United States International University - Africa

P.O. Box 14634-00800, Nairobi, Kenya

Email: jobs@usiu.ac.ke


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